Purchase Options Cancellation Policy

At Doug & Bone, we want to make managing your recurring purchases as straightforward as possible.

Cancelling a subscription or recurring purchase

You can request to cancel your subscription or recurring purchase at any time through your customer account, where this option is available, or by contacting us directly.

To avoid your next order being processed, please contact us before the scheduled renewal or order processing date. We cannot guarantee cancellation of an order that has already been processed, prepared for dispatch or dispatched.

Cancelling your subscription will stop future recurring orders and payments once the cancellation has taken effect. It will not automatically cancel or refund orders that have already been processed.

Refunds for recurring orders

Payments for orders that have already been processed are subject to our Refund Policy and your statutory consumer rights.

Raw, frozen and perishable food products may be excluded from change-of-mind returns where permitted by law. This does not affect your rights if an item is faulty, damaged, misdescribed or otherwise fails to meet your legal rights.

Managing your purchase options

If you need help changing or cancelling a recurring order, please contact us using the details below.

Doug & Bone
Email: info@dougandbone.co.uk
Telephone: 01702 417715

Nothing in this policy affects any rights you have under applicable consumer law.